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What is AI Voice Agent (AIVA)?
What is AI Voice Agent (AIVA)?

AI Voice Agent (AIVA) is an intelligent voice assistant that automates phone communication and helps businesses efficiently handle customer interactions.

Adriana Świerczek avatar
Written by Adriana Świerczek
Updated over a week ago

With advanced features, AIVA can answer questions, collect information, and even route calls to the appropriate consultants.

By using AI Voice Agent in CallPage, businesses can:

  • Automate customer service – reducing waiting times and operational costs.

  • Enhance availability – operating 24/7, even outside consultants' working hours.

  • Improve call organization – dynamically routing calls to the right departments.

AIVA Functionalities

  • Creating an AI Agent

    The core functionality of AIVA is creating a virtual agent that automates communication processes, supporting customer service and sales teams.

  • Multilingual Support

    Currently, AIVA supports three languages: Polish, English, and Italian. Adding a new language requires approximately 2.5 hours of developer time for integration.

  • 24/7 Service

    AI Voice Agent operates around the clock, allowing businesses to provide customer support anytime, even beyond standard working hours.

  • Dynamic Call Routing

    This feature enables intelligent call routing to the appropriate consultant, department, or virtual number based on the caller's needs.

  • Information Collection

    AIVA can collect and store customer data during conversations. Administrators can define specific questions for the system to ask, ensuring efficient data gathering.

  • Full Personalization

    Users can customize the AI Voice Agent’s language, voice, and accent to best suit their company’s needs and target audience.

  • Call Recording

    AIVA records all conversations, including those conducted with the AI and those forwarded to consultants, allowing for a thorough analysis of interactions.

Conclusion

AI Voice Agent in CallPage is a modern tool for automating customer service and improving communication efficiency. With continuous development and planned enhancements, AIVA will become an even more powerful solution supporting businesses in daily customer interactions.

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