With advanced features, AIVA can answer questions, collect information, and even route calls to the appropriate consultants.
By using AI Voice Agent in CallPage, businesses can:
Automate customer service – reducing waiting times and operational costs.
Enhance availability – operating 24/7, even outside consultants' working hours.
Improve call organization – dynamically routing calls to the right departments.
AIVA Functionalities
Creating an AI Agent
The core functionality of AIVA is creating a virtual agent that automates communication processes, supporting customer service and sales teams.
Multilingual Support
Currently, AIVA supports three languages: Polish, English, and Italian. Adding a new language requires approximately 2.5 hours of developer time for integration.
24/7 Service
AI Voice Agent operates around the clock, allowing businesses to provide customer support anytime, even beyond standard working hours.
Dynamic Call Routing
This feature enables intelligent call routing to the appropriate consultant, department, or virtual number based on the caller's needs.
Information Collection
AIVA can collect and store customer data during conversations. Administrators can define specific questions for the system to ask, ensuring efficient data gathering.
Full Personalization
Users can customize the AI Voice Agent’s language, voice, and accent to best suit their company’s needs and target audience.
Call Recording
AIVA records all conversations, including those conducted with the AI and those forwarded to consultants, allowing for a thorough analysis of interactions.
Conclusion
AI Voice Agent in CallPage is a modern tool for automating customer service and improving communication efficiency. With continuous development and planned enhancements, AIVA will become an even more powerful solution supporting businesses in daily customer interactions.