In the fourth step of Meetings configuration, we have two rules to choose from, based on which your customers will be assigned to the appropriate agents:
​
1. Optimize for availability - A agent who is available at the time selected by the client will be assigned.

2. Optimize by response - A agent is assigned based on the customer's selected response.

Here are Labes to take advantage of:
​
​

contains/not contains, looks for the full string in Value, cannot be used with commas

starts with, looks for the full string in Value from start to end, commonly used for numbers that contain commas, such as "5,000"

ends with looks for the full string in Value from end to start, commonly used for numbers that contain commas, such as "5,000”

contains any of, contains an operator that allows for comma-separated values

contains none of, not contains an operator that allows for comma-separated values (i.e., email does not contain gmail.com, yahoo.com, aol.com)
​
​