All Collections
Getting Started
What are the lead's details?
What are the lead's details?

Take a peek to know lead's details

Aleksandra Dynowska avatar
Written by Aleksandra Dynowska
Updated over a week ago

You can check the lead’s details where you will find: 

  • basic information about the lead, 

  • call recording,

  • notes,

  • tags,

  • ratings

1. Go to Leads tab: 

 2. Click See information about lead

3. Basic info about lead: 


  • Call status

  • Phone number

  • Widget/Number on which the call was generated

  • Agent

  • Department

  • The website address that the customer comes from

  • The scoring rule that triggered the widget

 4. Call recording - you can listen to the recording and also download it: 

5. Tags and notes - use them to organize your leads better: 


Did this answer your question?