You can check the lead’s details where you will find:
basic information about the lead,
call recording,
notes,
tags,
ratings
1. Go to Leads tab:
2. Click See information about lead:
3. Basic info about lead:
Call status
Phone number
Widget/Number on which the call was generated
Agent
Department
The website address that the customer comes from
The scoring rule that triggered the widget
4. Call recording - you can listen to the recording and also download it:
5. Tags and notes - use them to organize your leads better:
