Here's how to change the working hours of your agents. You can also set breaks in their daily work schedule.
1. Go to the My Team tab:
2. Choose the agent and click Edit teammate:
3. Go to Assignments:
4. Click on the calendar icon:
5. Set your agent’s working hours:
Working hours are 9 am - 5 pm for 5 days a week by default. You can edit as you wish or use one of our options Set 24 hours 7 days a week.
IMPORTANT! You can choose different schedules for different widgets and numbers and assign them to your agents.
6. You can set breaks during working hours:
7. You can also select the same working hours for agents assigned to one widget:
If you have any problems or questions about setting working hours, don’t hesitate to contact us.
We will assist you in managing your team.