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How to set up working hours?
How to set up working hours?
Find out which working hours options are best for you
Piotr Wiśniewski avatar
Written by Piotr Wiśniewski
Updated this week

Here's how to change the working hours of your agents. You can also set breaks in their daily work schedule.

1. Go to the My Team tab: 

2. Choose the agent and click Edit teammate

3. Go to Assignments

4. Click on the calendar icon

5. Set your agent’s working hours

Working hours are 9 am - 5 pm for 5 days a week by default. You can edit as you wish or use one of our options Set 24 hours 7 days a week. 

IMPORTANT! You can choose different schedules for different widgets and numbers and assign them to your agents.  

6. You can set breaks during working hours: 

7. You can also select the same working hours for agents assigned to one widget: 

If you have any problems or questions about setting working hours, don’t hesitate to contact us. 

We will assist you in managing your team.


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