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How to set up working hours?
How to set up working hours?

You can choose the days and working hours of your agents. You can also set breaks in their daily schedule.

Aleksandra Dynowska avatar
Written by Aleksandra Dynowska
Updated over a week ago

Follow the instructions to set it up: 

1. Go to the My Team tab:

2. Choose an agent and click Edit the teammate:

3. Go to Assignments:

4. Click on the calendar icon:

5. Set your consultant’s working hours:

Working hours are 9 am - 5 pm for 5 days a week by default. You can edit as you wish or use one of our options Set 24 hours 7 days a week.

IMPORTANT! You can choose different schedules for different widgets and numbers and assign them to your agents.

6. You can set breaks during working hours:

7. You can also select the same working hours for agents assigned to one widget:

If you have any problems or questions about setting working hours, don’t hesitate to contact us. We will assist you in managing your team.

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