Follow the instructions to set it up: 

1. Go to the My Team tab:

2. Choose an agent and click Edit the teammate:

3. Go to Assignments:

4. Click on the calendar icon:

5. Set your consultant’s working hours:

Working hours are 9 am - 5 pm for 5 days a week by default. You can edit as you wish or use one of our options Set 24 hours 7 days a week.

IMPORTANT! You can choose different schedules for different widgets and numbers and assign them to your agents.

6. You can set breaks during working hours:

7. You can also select the same working hours for agents assigned to one widget:

If you have any problems or questions about setting working hours, don’t hesitate to contact us. We will assist you in managing your team.