You can set days off for your agents depending on the widgets and numbers to which they are assigned. Need to give a day off only on one of your agent’s widgets? No problem!
Go to the My Team tab and Teammates days off:
2. Choose Teammate Days Off and for Which Widgets or Numbers you want to display the agent's days off.:
3. You can add agent days off for one of your agents or a group of them:
4. We are going to add a day off for an agent. First, choose the agent here:
5. Choose widgets or numbers:
6. The calendar will then display for you to select the days off for the agent.
7. Remember to Save
8. You can also check the days off using the same method as described above. The highlighted days are the days off of the agent:
9. Repeat the same steps to set days off for a group of agents:
IMPORTANT! Don’t forget to double-check if the agents are assigned to the selected widgets or numbers before!