Use CallPage
Learn how CallPage works from top to bottom
By Adriana and 2 others3 authors52 articles
- How to check the number of leads available?Check where to find the amount of available leads.
- How to check call recordings?If you would like to listen to calls' recording you need to go to the Lead tab.
- How to delete the lead?If you don't want a lead to appear on your lead’s list, you can easily remove the lead from the Callpage panel.
- How to add a note about the lead?Another feature that makes data management easier and faster in the Callpage panel is adding the notes about your leads.
- How to tag the lead?You can also create tags describing your leads in the CallPage panel.
- How to check your lead’s location?In the Callpage panel you can easily check where your potential customer is located. This information you can find in the Leads tab.
- How to check your lead’s web sources?Check where can you find your lead’s web sources.
- How to call back to the user using the CallPage panel?Check how you can call back in your leads in your CallPage panel.
- How to delete the callback request?Check how you can cancel the call back request in your CallPage panel.
- How to check what time the user wants to receive the callback?You can easily check what time your client ordered the call back.
- How to read messages left by the user?In this article you can find out how to read messages left by your leads in the CallPage panel.
- How to block and unblock phone numbers?Check how to block and unblock phone numbers.
- Call Flagging Feature in CallPageThis feature helps effectively reduce unwanted calls and contributes to expanding databases that detect phone spam.
- Increasing Call Connection Time in CallPageIf you want your consultants to have more time to answer incoming calls, adjust the connection time settings in the CallPage panel.
- How to add agents?Start managing your team by adding your consultants!
- How to add a User license?Check how to add a sub-account.
- How to delete an agent?
- How to set up working hours?You can choose the days and working hours of your agents. You can also set breaks in their daily schedule.
- How to change your agent’s phone number?If you would like to edit your agent's phone number, choose the Team tab and enter a new phone number.
- How to edit an agent?Change the existing settings of your agent.
- How to manage CallPage notifications?Find out how to manage CallPage notifications
- How to add days off?Set days off for your agents.
- How to assign agents to your group?Get familiar with groups to set up graphic or voice IVR!
- How to create departments?Find out how you can create sections on a widget.
- How to use filters?Filters help you quickly look up information that you're interested in.
- How to turn off the widget after the agent's working hours?If you don’t want the widget to be displayed on your website after agents' working hours, you can turn off the widget.
- How to turn on calls’ recording?Calls’ recording option is available if you have a Professional, Premium or Individual plan.
- How to turn on and turn off widget on mobile devices?Check how to turn on and turn off widget on mobile devices.
- Heard of scoring rules yet?They are going to be your new best friend! Learn how to use them,
- How to change the widget window’s language?Check how can you change the widget window’s language?
- How to change the domain assigned to the widget?Check how to change the domain assigned to the widget.
- How to change the text in the pop-up window?Check how to edit the text in the pop-up window and personalize the messages to your audience.
- How to customize marketing agreement in the pop-up window?You can edit the marketing consent text depending on your needs and business profile. You can easily make changes in the Widgets tab.
- How to turn off flags on the pop-up?If you don’t want to have your country flag appearing in the pop-up window, you can easily disable it in the Widgets tab.
- Statistics - what they measure and how to turn them off?The statistics shown on the widget perform a marketing function. They show the visitors on your website the interest in using Callpage.
- How to turn off some of the contact forms on the pop-up window?Your potential customers have three options for contact with you: instant call back, scheduled call for later and leaving a message.
- How to change the suggested number format?You can change the number that displays on the pop-up in the Widget settings.
- How to change the pop-up text while the departments are set up?Check how to change the pop-up text while the departments are set up
- How to withdraw consent to sharing my analytics data with CallPage company?You can easily withdraw your consent to share your analytics data from your website for CallPage in the Widgets tab.
- Widgets tab
- Configure My Call FormLearn how to connect with a customer after filling out My Call Form
- What is Caller ID and how to configure it?
- Direct linkA direct link is a ready-to-use URL that allows customers to contact you without needing to add any code to your website
- How to manage a CallPage subscription?Learn how to upgrade to a CallPage paid plan, manage payment method, or cancel a subscription
- How to use promo codes?In this article you will learn how to use promo codes when subscribing to your CallPage Plan
- How to change the billing information?If you would like to change your invoice details, you can do so in the Billing tab.
- How to download an invoice from CallPage?