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How to assign agents to your group?
How to assign agents to your group?

Get familiar with groups to set up graphic or voice IVR!

Aleksandra Dynowska avatar
Written by Aleksandra Dynowska
Updated over a week ago

Groups are essential when creating departments on your widgets or setting up an IVR path on your individual numbers.

  1. Enter My team tab

2. Click Groups


3. Choose an edit group 

4. And add or delete agents: 

You are now familiar with groups. Learn how to add departments to your widgets and how to create IVR paths on individual numbers.

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