Besides consultants, who pick up the phone, you can also create a sub-account to which you can assign an email address. This additional function on your account can make contact with the leads easier. You can add a new sub-account in the Team tab.
Go to the My team tab:
2. Choose the option Add Consultant:
3. In the General Setting you need to choose Sub-account, type E-mail address for the new sub-account, and choose their Role. Remember to save changes by clicking Create:
After that, an invitation will be sent to the given address, redirecting your consultant to the CallPage panel.