Follow the steps below to configure the call order.
📍 Step 1: Go to Your Widget Settings
Log in to your CallPage dashboard.
From the left-hand menu, select “Widgets”.
Find the widget you want to configure from the list.
Click the gear icon (⚙️) on the right side of the selected widget.
📞 Step 2: Open the "Calls" Tab
In the widget settings, go to the “Calls” tab at the top.
Make sure you are in the “General” section.
Step 3: Choose How the System Should Call Consultants
In the “How to call consultants” section, you can choose from the following options:
Simultaneously – the system calls all available consultants at the same time; the first one to pick up handles the call.
One by one – the system calls consultants in a predefined sequence (e.g., consultant A first, then B, etc.).
One by one, randomly – the system randomly selects an available consultant.
One by one, evenly distributed – the system distributes calls evenly by rotating through the list of consultants.
💡 Tips
Simultaneous calling is ideal if speed is your top priority.
One by one works well when you want to prioritize specific consultants.
One by one, randomly and One by one, evenly distributed are useful for balancing call volume across the team.
✅ Don’t Forget to Save
Once you’ve selected the preferred calling method, save your changes to apply the new configuration.
If you need further help, reach out to CallPage’s support team or explore the full CallPage Knowledge Base.