FAQ
Quick answers to frequently asked questions
By Adriana and 1 other2 authors33 articles
- How to integrate the CallPage pop-up into a Call to Action (CTA) button
- Call connection issue - troubleshootingIf you noticed some issue with call connection through your widget, please do the following troubleshooting steps.
- Why the widget is not displaying on my website?
- Can I have more than one widget on the website?
- How to add checkboxes on a CallPage pop-up window?Check how to add checkboxes on a CallPage pop-up window.
- Why is there a phone number already entered in the pop-up window?
- What is Press Digit Mode?
- How can I select URLs on which I want the widget to display?
- What happens with calls ordered outside working hours?
- Where to download the report?
- How can I settle hours when the widget will display on my website?
- How to verify your agent's number in the CallPage panel?
- Why there is Night mode on my website all the time (pop-up with “Unfortunately, we are out of the office...)"?
- Can I choose the access level of my team members to my CallPage account?
- The impact of cookies on CallPage performanceLearn how cookies affect the CallPage system.
- Can I change the number of users or call operators I need?
- Can I increase the available call limit?
- Who can purchase the Enterprise plan? Are there any restrictions on buying this plan?
- What’s the difference between the plans? Which plan should I choose?
- What’s the difference between a user license and a call operator?
- How should I know how many calls do I need?
- What is a successful call?
- Does CallPage provide a free version?
- What is White Labeling?
- How to change the password?Learn how to change the password for your CallPage account
- CallPage’s default Caller ID listList of default numbers displayed on agents' and customers' phones.
- How to Change the Email Address Assigned to the Account Owner in CallPage?
- How to Set the Call Order for Connecting with Consultants in CallPageCallPage gives you full control over how calls are routed to your consultants once a potential customer requests a callback via the widget.
- What happens if I use up my call limit before the billing period ends?
- How to Respond to a Message Left on the Widget?Text messages left by customers on the widget cannot be replied to via another message. To respond, you need to contact the customer by phone.
- Why does the pop‑up appear automatically and how to change it?Pop‑ups in our system can appear automatically based on scoring rules. These rules determine when and under what conditions a pop-up will be triggered.
- How to display the widget only on mobile devices?
- How to set up the consultant call queue?The consultant queue allows you to define the order in which the system connects calls to your team members.